Ticketing Operations Team Leader

The Ambassador Theatre Group is an extraordinary success story in the live entertainment industry. Founded in 1992 in the UK, we’ve grown into the world’s number one live-theatre company today. We cover every discipline in the theatre industry, from operating venues to ticketing platforms and producing shows.  We are passionate about great shows and our ambition is to help them find the largest possible audiences.

An exciting opportunity has arisen to join ATG’s Ticketing Operations department to co-ordinate and oversee the day to day work of the Ticketing Operations team. With an eye for detail the post holder will ensure service levels are met and the operational set-up is in accordance to current business practices, enabling our exciting products to be sold via our Ticketing Systems across the UK.

Some Key Responsibilities include:

To oversee all day-to-day configuration on our UK ticketing systems to meet our service level agreements

To oversee the scheduling of the department’s day to day work, ensuring that both tasks and team resources are managed appropriately to meet agreed service levels

To ensure on-sale processes are followed in order to maximize revenue

To manage key on sales and projects including process and system development 

Please refer to the job description for further details.

ATG is an equal opportunities employer.