Manager of Stewardship job at Confidential | Costa Mesa | Art Jobs

Manager of Stewardship

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POSITION SUMMARY
The Stewardship Manager in the Segerstrom Center for the Arts Development Office is the primary team member responsible for stewardship of our donors, including acknowledgment processes, collateral preparation, donor recognition management (including printed recognition and signage in the halls), and creation and management of stewardship activities.

REPORTING RELATIONSHIPS
This position reports to the Director of Operations and Prospect Management. In addition, the Manager works collaboratively with all areas of the Development Department and other Center departments to support the Center’s mission and programs.

DUTIES and RESPONSIBILITIES include the following. Other duties may be assigned or changed at the discretion of management.

  • Lead the vision and implementation of a robust, year-round stewardship and cultivation plan and calendar that meaningfully engages donors at all giving levels. This includes envisioning highly-customized engagement materials and experiences for top donors as well as customizing messaging for the broad donor base.
  • Write, plan and manage stewardship impact reports for the board and top donors
  • Implement and manage all aspects of donor stewardship program including acknowledgements, impact reports, eBlasts, anniversary cards and personalized stewardship for key donors and volunteers (i.e. birthdays, anniversaries, other special occasions)
  • Oversee gift processing & acknowledgment process for Development team, including distribution of checks and gift information, pulling Tessitura reports, and acknowledgement letters
  • Manage board financials including gift transmittals, tracking and stewardship.
  • Collaborate with graphic design team and create and update collateral materials
  • Ensure a healthy stock of all necessary materials is available for Development Officers’ use.
  • Work with Vice President of Development and Vice President of Theater Operations to facilitate implementation and updates of donor signage plans in halls.
  • Oversee and manage the preparation of donor lists in printed monthly programs (and anywhere else, as needed).
  • Manage process of holiday gift deliveries, including pulling appropriate mailing lists, ordering cookies/cards and coordinating delivery of holiday gifts with development officers.
  • Work with other development team Tessitura experts and Director of Development Operations & Prospect Management to create appropriate tracking for all stewardship activities.
  • Facilitate Center Fund committee member participation in stewardship, including coordinating writing Thank You notes and/or facilitating phone calls or meetings, when appropriate.
  • Manage, update and acquire pertinent information for Development’s intranet pages.
  • As needed, plan and project manage (with Special Events) any stewardship-specific events.
  • Help to staff key development events by helping with registration, escorting the photographer, shadowing board members, etc.
  • Other duties as assigned in support of the Development department and Center’s goals and mission

ESSENTIAL SKILLS AND PERSONAL ATTRIBUTES

  • Bachelor’s Degree required
  • Three to five years of development experience
  • Outstanding writing, design, and presentation skills with a high level of attention to detail
  • Excellent inter-personal and written communication skills
  • Experience working with and cultivating volunteers in planning and executing successful benefits/fundraising events
  • Ability to manage and prioritize multiple projects in a fast-paced environment
  • Strong critical thinking and writing skills are essential to the position.
  • The desire to help others and a willingness to work as part of a team
  • Strong work ethic and a good sense of humor
  • Strong computer aptitude; skill in Microsoft Office Suite; experience with donor database management
  • Appreciation of the performing arts is a must
  • Familiarity with the Tessitura database and/or Adobe products is a plus
  • Facility with social media like Facebook, Twitter, Instagram and web development highly desirable.
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