Client Services Supervisor, Los Angeles, CA job at Bonhams | Los Angeles | Art Jobs

Client Services Supervisor, Los Angeles, CA

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Immediate Hire

We are seeking a passionate and energetic Client Services Supervisor to join our team in Los Angeles, CA, on a full-time basis, to provide an outstanding experience to our visitors and clients.

We are looking for individuals who are positive, quick problem-solvers who thrive in a busy and highly visible role, have a passion for the arts and delivering memorable and effective customer service.

As a team supervisor, you will be required to:
• Supervise the performance of your team members and assign tasks
• Organize employee scheduling ensuring sufficient cover for weekends and offsite auctions
• Train new employees on Bonhams processes and procedures
• Monitor work progress, expenses and supplies
• Oversee the operational logistics required to execute an auction including the scheduling of clerks and telephone bidders

Key tasks include, but are not limited to:
• Manage the front desk and ensure that the lobby area is always clean and tidy
• Ensure that our visitors and clients feel acknowledged, welcomed, and well informed, and are quickly connected to appropriate Bonhams department and staff members should they have any inquiries
• Stay informed and aware of the preview and auction schedule for each of our locations
• Service client queries by phone, team email inbox, and in person quickly and accurately
• Maintain the appearance of our public areas and meeting rooms
• Assist with pre and post-sale administration by issuing paddles, before and during auction, taking and entering absentee bids, and processing internet bids and web related queries
• Manage client's accounts, updating internal systems with client details and ensuring appropriate ID is on file
• Engage in cashiering responsibilities, such as handling cash and recording payments accurately, and balancing sales
• Supply Bonhams shipping quotes and coordinate with the operations and shipping departments for collections
• Be flexible with your schedule, as this role provides support during special events, sale previews and offsite auctions
• Maintain a supply of current auction catalogs at the front counter
• Oversee the opening and closing of the lobby daily
• Support new hire and ongoing training initiatives
• Be available and interested in assisting with ad-hoc projects as they arise

Qualifications:
• 3-4 years' experience in a busy customer service environment
• Some experience in managing a small team
• Feel comfortable working in a fast-paced and high-pressure environment
• Exercise proactive communication with Specialists and all members of staff
• Great attention to detail and consistency
• Excellent interpersonal and communication skills, demonstrate first class customer service skills and experience dealing with a diverse range of people
• Be a positive team player, able to maintain knowledge of departments, personnel, department experts, names and titles of senior management and executive officers, as well as branch locations
• Experience employing quick and appropriate problem-solving skills, able to remain calm and collected under pressure
• Possess a genuine interest and thorough knowledge of art history and art market
• Proficiency in Microsoft Office (Word, Excel, etc.) is preferred
• Foreign language(s) are a plus
• Must be flexible to cover a fluid and growing sales schedule, inclusive of evenings and weekends

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