Box Office Associate

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$16/hour

The New Group

Box Office Associate - Part-time position

About The New Group:

The New Group, one of New York’s leading non-profit Off-Broadway theaters, is an artist-driven company with a commitment to developing and producing powerful, contemporary theater. In addition to producing four main stage productions each season, the organization’s New Group/New Works play and musical development program champions original works by emerging and established authors. The New Group also operates a variety of theater education programs that provide opportunities for artistically inclined middle and high school, college and adult students.

Position Responsibilities:

Process phone orders for subscription sales, subscriber booking and exchanges as well as single ticket sales in Spektrix

Provide support for customers purchasing online 

Have knowledge of The New Group’s productions, subscription packages and programs

Field questions regarding the season, subscription packages and single ticket inquiries

Assist with sales for special events and benefits sold through Spektrix

Help keep and maintain up-to-date and accurate customer data in Spektrix

       When in performances:

Print and prepare tickets

Manage in-person sales at the theater box office

Run and distribute post-performance reports

A successful applicant will possess:

Outstanding customer service skills and friendly demeanor on the phone

Ability to work well under pressure

Superb attention to detail and ability to multitask

Work independently and demonstrate confidence and initiative in problem-solving

Communicate in a clear, professional and patient manner

Desire to be part of building a culturally diverse, inclusive and equitable environment

The New Group embraces diversity in all forms and encourages applications from all qualified candidates, regardless of age, gender, race, religion, national origin, or sexual orientation. The New Group is an E.O.E. and people of color, immigrants, veterans, differently abled, transgender and gender non-conforming individuals are encouraged to apply.

 

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