Client Services Coordinator

Based in New York City, the Client Services Coordinator is the principal point of contact for sophisticated travelers, coordinating their arrangements on an array of high-end domestic and international small-group programs, and regularly interfaces with institutional representatives. Reporting to a Client Services staff member, this customer service and sales representative is an essential member of a dynamic team whose common goal is to create the very best travel experience for our travelers and sponsors.

ESSENTIAL DUTIES & RESPONSIBILITIES:

• Provide professional and polished customer service to potential and current travelers over the phone and through email; take inquiries and respond to customer needs, gather information and research, and deliver detailed and personalized materials in a timely manner.
• Cultivate and follow up with interested travelers and prospects, including suggesting and implementing marketing initiatives to fill our predesigned small-group programs.
• Project manage 1-4 program departures per month working collaboratively with internal staff and across departments to organize logistics for each program and traveler.
• Coordinate travel arrangements for individuals; including invoicing, data entry, mailings, insurance, visa applications, and flight plans.
• Liaise with travel partners and sponsor representatives regarding enrollment, important traveler correspondence, tour materials, and other issues that arise.
• Diligently follow up on payments and missing traveler information.
• Proficiently use and maximize our CRM database, ViaTour (a Microsoft Access database), Google's G Suite, and Microsoft Word/Excel, to fulfill your above responsibilities.
• Occasionally accompany groups in the field as a Junior Tour Director.

SKILLS & QUALIFICATIONS:

• Passion for customer service, attention to detail, superb organization and prioritization skills.
• Excellent verbal and written communication, including active listening, editing, and proofing.
• Comfort on the phone.
• Self-motivated, team-player, problem-solver, relationship builder with the ability to address immediate and high-tension customer service requests.
• This position balances speed with accuracy, administration/data entry with personable customer service, and requires the ability to handle several concurrent projects.
• Bachelor's Degree required, interest in Liberal/Fine Arts strongly desired.
• Enthusiasm for technology, education, culture, and travel.
• Project management or customer service experience preferred.
• Previous experience in sales, account management, nonprofits, or museums a plus.

BENEFITS

• Competitive salary commensurate with experience.
• Full benefits package (Medical/Dental/Disability/Tax-deferred retirement savings plan).

Job Type: Full-time

Salary: $32,000.00 to $38,000.00 /year