Dispatcher

Minnesota Street Project Art Services provides a comprehensive, concierge-based art collection management service to private collectors, galleries, and institutions. Adhering to the best art handling practices, we package, install, transport, inventory, and store artwork in conformance with museum standards, with 100% of our profits going to supporting and sustaining Bay Area arts and culture. Our 50,000 ft2 storage facility located in San Francisco, CA, features state-of the art environmental-control and security systems, as well as an attractive viewing room and photography facility.

Minnesota Street Project is seeking a full-time Dispatcher to join our team of arts professionals.

ESSENTIAL RESPONSIBILITIES: 

• Exhibits a friendly and approachable demeanor with all Minnesota Street Project clients, staff, and vendors, acting as a positive ambassador for Art Services, as well as the overall Project; maintains excellent relationships with clientele, including collectors, galleries, institutions, consultants, and other arts professionals, ensuring industry-leading client satisfaction; ensures strong communication is facilitated and deadlines are continually met.
• Manages the daily utilization of all hourly employees to maximum capacity; performs regular daily check-ins with the field and warehouse teams to gauge status updates and prepare for additional duties or redirection of tasks; manages all job add-ons and/or billable in-house (warehouse or crate shop) work orders for teams ending jobs early, ensuring hourly employees consistently stay busy and on task.
• Outlines daily expectations of hourly employee jobs by supplying pertinent information, including job scopes, timelines, and estimated costs produced by Project Managers; explains/clarifies overall job details and works to proactively resolve issues that may arise throughout the day; reviews calendar and paperwork at the end of each day to check for accuracy and ensure completeness; acts as point person for all necessary daily questions or comments from hourly employees, so that other departments can remain focuses on time-sensitive operations.
• Communicates directly and often with clients to provide daily job updates and redirect resources during scope changes, as well as gauge and meet daily satisfaction; engages select clients proactively to fill in utilization gaps when cancellations or consolidation opportunities occur.     
• Works in tandem with Project Managers to understand job scopes, strategically populating calendar holds with all appropriate staffing information (art handlers, vehicles, etc.), to maximized utilized efficiency.
• Collaborates with Registration department to anticipate incoming and outgoing shipment needs, relaying dock information and securing availability windows with 3rd party shippers.
• Acts as inter-departmental liaison and schedules non-billable works orders (facilities-related tasks, meetings, trainings, etc.), working to secure availability in a timely manner.  
• Manages hourly employee time off requests, keeping calendar banner up to date at all times; relays time off requests to Operations Manager to ensure consistency with timesheets approvals.  
• Sources and secures necessary job-related COIs, artwork authorizations, vehicle or machinery rentals, and the like; keeps track of annual COI expirations for renewal.
• Attends weekly department meetings, as well as occasional programming events at 1275 Minnesota Street.
• Performs other related duties as required.

Reports to Director

MINIMUM QUALIFICATIONS:

• Minimum 3 years’ experience in an art shipping organization, museum, or gallery; must have first-hand field work knowledge.
• Ability to quickly identify and resolve problems, effectively prioritize, and manage time efficiently, ensuring projects stay on schedule; adept at scheduling strategically and to maximized utilization.
• Demonstrated concern for detail, accuracy and precise execution of work; excellent communication skills, both verbally and written.
• Proficient with PC and Mac operating systems and software, including Adobe and Microsoft Suites and Filemaker Pro; knowledgeable with the G Suite and CRMs.