Class Coordinator

Since our founding in 2009, TAC has offered a wide range of textile classes, including After School, Mini Camp, and Summer Camp options for kids, along with month-long, weekend, and drop-in workshops for adults. With over 200 adult classes per year and ongoing youth programs, we reach over 900 children and 1200 adult students at our Brooklyn location each year.

The Class Coordinator serves as the main administrative point of contact for all youth and adult classes and supports the daily operations of the organization as needed. The Coordinator must be comfortable organizing and maintaining information across multiple platforms, both internally and externally (including an online registration system and the TAC website). The successful candidate will be highly organized, detail-oriented, and committed to promoting and ensuring the success of all classes.

As the “face” of TAC, the Class Coordinator also provides responsive, high-quality customer service that enhances the general public’s understanding of TAC’s services and programs. The Coordinator will regularly respond to public inquiries made in person, online, and over the phone, working closely with other TAC staff to ensure the general public is informed about specific TAC classes, events, and programs. TAC students represent many diverse communities, abilities, geographies, and ages. Sensitivity toward a wide variety of backgrounds and experiences, and a willingness to listen to and support others, are crucial to this role.

The Class Coordinator reports directly to the Director of Operations but also works closely with all members of the TAC team in regard to class management and daily operations.

Due to the Part-Time nature of this role, the Class Coordinator is ideal for someone with a flexible schedule and/or an artist looking for consistent work outside of their regular practice.

Schedule: In-Studio Hours

• Saturdays 10:30am - 6:30pm (8 hours)
• Mondays 10:30am - 4:30pm (6 hours)
• Tuesdays 4-10pm (6 hours)
• Wednesdays 10:30 - 4:30pm (6 hours)

Essential Duties & Responsibilities:

Class Coordination:

• Acts as the main customer service contact for all instructors, students, and TAC staff regarding adult and youth classes in our Brooklyn location
• Post all adult and youth classes to the internal class registration system (Active), the TAC website, and the internal calendar
• Manage any enrollment partnerships and all registration communications (ex: Coursehorse)
• Share weekly adult and youth class status updates with staff, communicating cancellations to students and instructors as necessary
• Own full cycle of student communications: facilitate the student registration process, class transfers and cancellations, waitlist registrations, class reminder emails, and follow-up evaluations
• Own full cycle of instructor communications: send class reminder emails, manage material requests with Studio Manager, and follow-up evaluations
• Assist in executing promotional strategy for classes on an ongoing basis
• Support Adult Class development and revamp
• Support new instructor correspondence and reviewing applications
• Assist with Market Research
• Manage all discount and coupon codes for classes; process gift certificates 
• Process internal class registration requests from staff, AIR, Work Exchange, and interns
• Support Director of Operations in the annual scheduling process of all youth and adult programs
• Pull regular reports from Active (including enrollment, class rosters, financial, and waitlist information)
• Prepare and present Adult Class reporting throughout the year to staff, analyzing data from the previous season and recommending any changes or enhancements to our adult class program
• Manage and process Youth Programs and Adult Class scholarship applications
• Update Open Studio sessions and update Open Studio hours on the website twice a week
• Update information on the website as needed
• Communicate with Parents, Schools and potential customers
• Maintain Calendar and communications with staff regarding upcoming events and studio needs
• Perform other duties to support the Director of Operations of TAC as assigned

Customer Service:

• Provide time-sensitive and knowledgeable telephone, e-mail (info@ and tacyouth@), and online registration support to all student, parent, and general inquiries;
• Support DOO’s efforts to improve the student experience and resolve escalated customer service issues
• Manage the front desk during set hours: oversee Open Studio student check-in, and payment at the front desk
• Provide studio tours and general TAC information to visitors as needed

Knowledge, Skills, & Qualifications:

Required:

• One (1) year of experience in communications, customer service, office administration, or a related field
• Bachelor's degree or equivalent experience (4 years in a directly relevant field) 
• Proven skills and aptitude to excel in a customer-focused and results-driven environment
• Strong verbal and written communication skills
• Ability to work well with others in a busy professional environment
• Solid organizational skills, multi-tasking ability, and attention to detail
• Demonstrated capacity to be reliable and highly productive
• Must be a proactive problem-solver, adaptive to a growing, changing organization
• Strong computer skills, with proficiency in Google applications
• Strong people orientation, with demonstrated consensus-building and conflict resolution skills
• Demonstrated effectiveness and ability with public speaking
• Enthusiasm and dedication to the mission of Textile Arts Center
• Preferred:

• Administrative experience in an arts or educational environment
• Experience in a public-interfacing position
• A passion and knowledge of textile arts; curiosity to learn more and share information about our class offerings
• Proficiency on a Mac platform; website and database management experience is strongly preferred

Pay Rate & Perks

The hourly rate for this position is $25 per hour. TAC is closed during set holidays, including Labor Day Weekend, Thanksgiving Break (usually 5 days), and Winter/Christmas Break (usually 2 weeks), Easter Weekend, Memorial Day Weekend, 4th of July weekend. Some off-site customer communication may be required during these times.

All TAC staff have access to free adult classes and Open Studio use during the course of their employment.