Museum Technology Specialist

SUMMARY

Under the direction of the Exhibitions Technical Director, Museum Technology Specialists are responsible for updating and retrofitting the technological underpinnings for interactive exhibits.  Utilizing a broad array of tools and technology, Museum Technology Specialists diagnose malfunctioning exhibits and restore operation.  

Qualifications 

• BS degree in Computer Science or a related field of study preferred.
• At least 1 year professional experience in developing video games or theme park attractions, special effects technology, software-to-hardware interface applications, robotics, or any combination of experience and training which would indicate potential to perform duties of this position.
• Previous experience with Network infrastructure and wireless applications. 
• Fluent in at least one programming language such as Python, Java, Unity, MAX/MSP, Unreal Engine or the various versions of C/C++.  Ability to learn new languages as needed.
• Ability to re-write code for exhibits to update hardware technology and integrate with new systems
• Familiarity with multiple operating systems (current versions of MS Windows, Mac OS, Linux)
• Familiarity with CAD software for mechanical design (e.g., SolidWorks, AutoCAD)
• Strong knowledge of actuators, control systems, and sensors, including capacitive, ultrasonic and photovoltaic.
• Hands-on experience in rapid prototyping such as 3D printing, machining, laser-cutting, and CNC lathe
• Ability to interact with all levels of Museum staff.
• Demonstrated problem-solving abilities.
• Ability to work at high elevations utilizing lifts and fall safety equipment.
• Proficiency in oral and written communication.
• Ability to regularly lift and carry up to 50 pounds and up to 75 pounds on occasion, kneel, bend, crouch, squat, and stand for extended periods of time. 
• Ability to work a flexible schedule which includes evenings, weekends and holidays as required.
• Ability to occasionally travel to other venues for exhibit installations.

Responsibilities

• Diagnoses museum guest user interface issues
• Updates exhibit software to ensure compatibility with new operating systems, hardware,  environmental factors
• Ensures aesthetic quality and educational intent is preserved

• Traces network outages/failures.  Collaborates with IT staff to restore connectivity and operation. 
• Manages content onsite and in cloud storage
• Performs diagnostics onsite and remotely
• Documents and inventories existing exhibit software as well as software changes including producing schematics, manuals, and user guides
• Advises on the feasibility, maintenance, and support requirements of proposed exhibit designs
• Reports on exhibit downtime, status and restoration timeline
• Attends and participates in professional group meetings; stays abreast of new trends and innovations.
• Works with Operations and Exhibit Development staff to evaluate needs for updating or modifying exhibits in the future.
• Assists Curatorial staff in development and implementation of exhibit goals, objectives, and priorities.
• Perform other duties as assigned.