Visitor Services Associate

Diversity, Equity, Accessibility, and Inclusion at Getty

Getty believes diversity, equity, accessibility and inclusion are essential to our excellence and to the execution of our mission. The Getty community values differences in the pursuit of inquiry and knowledge, mutual understanding, respect, trust, transparency, and cooperation. We are committed to creating a diverse and welcoming workplace that reflects the diversity of the communities we serve and includes individuals with diverse backgrounds and experiences. Individuals of color, women, LGBTQIA+, veterans and persons with disabilities are encouraged to apply.

Job Summary

Provides a wide range of visitors with an informative, enjoyable and memorable experience by supporting all functions (posts) of Visitor Services, including assisting with parking operations and ticketing, handling general information calls, ticketing for events, assisting with business visitors, staffing the information desk, the coat check, the audio guide distribution desks, ticket offices, event welcome tables and ushering duties at performance and lecture events among other tasks. May be required to work with cash handling and financial transactions. Provides assistance with general information and directions.

$1,200 signing bonus*

*Individuals hired on or after April 4, 2022, and no later than June 30, 2022 are eligible for a one time signing bonus, which will be paid after successful completion of the introductory period (generally 90 days of employment).

Responsibilities:

Applies basic knowledge of visitor services to routine tasks

Provides assistance to visitors and staff in the Parking Office

Responds to general questions and visitor needs including providing wheelchairs, strollers and umbrellas

Maintains appearance of public transition spaces

Distributes, collects and provides basic maintenance of audio guides and assisted listening devices

Provides coverage in the Call Center and information desks by answering questions, providing information and assisting with ticketed events

Assists with groups, school groups and events at both locations

Qualifications:

High School/GED

Minimum 1-2 years related experience including cash handling

Valid California drivers license with fewer than 3 DMV points

Requirement:

All employees must be fully-vaccinated against the COVID-19 virus as a condition of employment. Exemptions from this requirement as a reasonable accommodation due to medical contraindication, disability or sincerely held religious belief or practice will be considered.

Knowledge/ Abilities/ Skills

Basic computer skills and demonstrated experience with office software and email applications

Performs routine support tasks that require familiarity with staff, projects, programs, methods and practices

Applies basic knowledge of policies, practices, procedures and other information to routine tasks in core area of responsibility

Fluency in one or more foreign language preferred

Strong customer service/interpersonal skills