Head of Community




Job Level:

Position type:

Contract type:



Application Deadline: 

NEW INC is an interdisciplinary program of the New Museum that brings together
100 creative practitioners and entrepreneurs annually from a wide variety of fields across art,
design, and technology, promoting an environment of collaboration. The initiative is considered
a global model for a cultural incubator and colleagues and alumni have hailed it as
groundbreaking, transformative, and socially impactful. Critical to the success of NEW INC is its
commitment to diversity, equity, and inclusion in both its member recruitment and program
Role Summary:
Reporting to NEW INC’s Director, the Head of Community is a senior member of the NEW INC
team responsible for managing NEW INC’s Production Coordinator, overseeing our member
community of 100 people, managing our 150+ person mentor program, acting as a liaison to our
650+ alumni and extended networks, and overseeing our annual open call process. This is a
community-focused position with a strong emphasis on developing outreach strategy to recruit
new members and mentors annually as well as the day-to-day operational activity required to
execute programs of this level of complexity due to the large number of people participating in
our program. Our members will rely on you as an ally during their time in our program,
supporting them in their learning and growth as they work towards a more sustainable creative
practice. Through your efforts, our far-reaching member community will feel supported and
informed, and will leave NEW INC better prepared to sustain a resilient creative practice.
Our ideal candidate is a people person, capable of juggling multiple priorities, a caring team
player, a caring manager, detail-oriented, and excellent at follow-through. The NEW INC team is
small, and as a member of our team, you will be responsible for both dreaming big and also
executing at the micro level. A team of peers will be your thought-partners in executing on your
program, but the Community arm of our work is your domain.
This is a full time position with regular working hours of 40 hours per week, Monday to Friday,
10:00 am - 6:00 pm. Occasional evening and weekend work may be required for special
events. This position is a union-represented position subject to terms of the Museum’s
agreement with Local 2110, UAW, and is eligible for the New Museum’s employee benefits
● Responsible for developing NEW INC’s community engagement strategy that
ensures member success. This includes being aware of the members and their
individual projects, where they are in their entrepreneurial and creative journey, what
their needs are, and making recommendations to the team for complementary program
support. A core value of NEW INC is equity, and it is essential that our member
community feels a true sense of agency, inclusion, and belonging in our program.
● Develop and lead our annual Open Call and onboarding process. Our Open Call
takes place each year from February- March. You will be responsible for rallying the
NEW INC team around a cross-team project roadmap, and ensuring our success in
realizing our Open Call goals. In any given year, and with the support of NEW INC’s
Production Coordinator, Open Call activities include but are not limited to:
○ Conceptualizing and implementing a strategic communications plan for
outreaching new applicants
○ Commissioning requisite open call communications materials and graphic assets
○ Distributing open call communications via public and private channels in
coordination with NEW INC’s Marketing Assistant
○ Liaising with DEA and NEW INC’s Marketing Assistant to oversee marketing and
programming direction for open call related events including Open House
○ Developing and publishing an effective and clear member application
○ Leading the team in an application review process with both internal and external
○ Developing and facilitating an applicant interview strategy and managing the
Production Coordinator in creating an interview calendar
○ Tracking and reporting Open Call data collection based on applicant information
and member onboarding forms
○ Being a key part of the decision making team selecting the final cohort
● Develop and lead our annual Mentor recruitment and onboarding process, which
○ Devising recruitment goals and communications strategy
○ Creating an application and vetting process for Mentors
○ Maintaining all inbound and outbound communications with prospective Mentors
and extended professional community
○ Planning onboarding activities such as mentor onboarding and mentor-mentee
○ Overseeing all details to do with setting mentors up for success at the start of
their engagement
○ Develop and execute mentor contracts and MOUs, working with NEW INC’s
Director, Deputy Director, and Program Manager to ensure that mentor program
is in alignment with professional development program goals, and overall NEW
INC program goals.
● Oversee all data collection, reporting and synthesis as it relates to our Member
and Alumni community, and liaise with New Museum Leadership, Development,
Department of External Affairs, and the NEW INC Director when necessary to share that
data through appropriate channels. The Head of Community is responsible for ensuring
our members complete surveys, and collecting, analyzing, storing and sharing data as
needed with the Director and museum leadership team.
● Manage and distribute member access to NEW INC resources such as equipment
rentals, locker assignments, and providing support on digital access to conference
rooms, and other bookable resources.
● Oversee and manage our Mentor Program. Collect, track, maintain, and streamline
member and mentor information in NEW INCs backend software platforms (GSuite,
Mailchimp, Calendly, Squarespace, YAMM, etc.). With the support of our Production
Coordinator, this includes but is not limited to activities such as ongoing mentor
communication, managing our office hours mentorship program (scheduling, matching,
communicating, greeting, facilitating), selecting our annual Mentor-in-Residence cohort,
overseeing ongoing mentor-mentee relationships, checking in with mentors, organizing
mentor and mentor-member events, ensuring mentor representation at relevant events
and participation in professional development activities, delivering annual program
review survey, ensuring survey completion, and collecting, analyzing and distributing
survey results.
● Work with NEW INC’s Director to lead the member community in living our NEW
INC values. As the lead steward of our Community Program, it is essential that the Head
of Community at NEW INC is engaged in historical and evolving thinking around creating
a more just and liberated society, specifically as it relates to cultural practice, gender
identity, disabled and BIPOC communities. The Head of Community should be prepared
to put that thinking into practice as it relates to the NEW INC community.
● Develop and oversee a calendar of effective community programming. NEW INC is
a people-first program, so we make sure our members have valuable social touch points
throughout the year. The Head of Community is responsible for bi-monthly workshares,
quarterly field trips, one Holiday Party, and one End of Year Party annually (twelve
programs in total), and developing other community programs as appropriate.
● Continuously seek ways to improve our workflow, so as to make it more
manageable and efficient. This requires operational and systems thinking, and the
ability to create repeatable tools and formats.
● Responsible for the full oversight of accurate financial records to do with all
community and Open Call event related expenses and payments, monthly membership
payment tracking, and other expenses to do with Community Program.
● Supervise the Production Coordinator including training, managing, and providing
daily support.
Qualifications and Skills:
● Has 6-8 years of relevant professional experience in community operations or
management as a program designer and/or administrator
● Experience developing and running open calls in creative communities preferable.
● Feels comfortable doing outreach to prospective and mission-aligned partners to build
relationships, expand our audiences, and spread the word about our offerings
● Excellent communication skills, and are an experienced copywriter/editor
● Experience with virtual and hybrid event production
● Fluency in Zoom, Mailchimp, Squarespace, and G Suite is essential
● Familiarity with Asana (or comparable project management software) is highly desirable
● Exceptional organizational skills, with the ability to manage multiple projects while
simultaneously interfacing with our member community
● Previous experience working with a comparable community of creative
practitioners and understands what needs or challenges these practitioners might
● A curious learner who is eager to find and share new models and connect the dots
between people and ideas
● Comfortable and confident in taking autonomous ownership over tasks within your
purview and are always anticipating the next move, striving to improve systems and
processes at every turn.
We offer a full comprehensive benefits package that includes Medical, Dental, Vision, Employee
Assistance Program (EAP), Flexible Spending Account (FSA), Health Reimbursement Program
through the Difference Card, Commuter Benefits Program through the Difference Card,
Voluntary Short Term Disability Plan and Long-Term Disability, Life Insurance, Retirement Plan,
and other voluntary benefits.
Paid Time and Holidays Off
We offer full-time employees 15 days of paid time off, 8 sick days off and 13 holidays off as
applicable through the fiscal year.
Please send a resume and cover letter expressing your interest and qualifications to
jobs@newinc.org with “Head of Community” in the subject line.
NEW INC is a nonprofit incubator and a department of the New Museum.
We recognize that it is highly unlikely that someone meets 100% of the qualifications for a role.
If much of this job description describes you, then please apply for this role