Client Services Administrator (Mandarin Speaker)

We are seeking outgoing and personable Client Service Administrators to join our New York based team on a full-time basis, for a six-month term to start, to provide an outstanding experience to our clients and visitors.

Our ideal candidates are positive, quick problem-solvers who thrive in a busy and highly visible role, have a passion for the arts and delivering memorable and effective customer service.

In this role you will:
• Oversee the front desk and ensure that the lobby area is always clean and tidy
• Ensure that our visitors and clients feel acknowledged, welcomed, and well informed, and are quickly connected to appropriate Bonhams department and staff members should they have any inquiries
• Stay informed and aware of the preview and auction schedule for each of our locations
• Be available to provide support to Los Angeles based team when necessary
• Service client queries by phone, team email inbox, and in person, quickly and accurately
• Maintain the appearance of our public areas and meeting rooms
• Assist with pre and post-sale administration by issuing paddles, before and during auction, taking and entering absentee bids, and processing internet bids and web related queries
• Manage client's accounts, updating internal systems with client details and ensuring appropriate ID is on file
• Engage in cashiering responsibilities: recording payments accurately, balancing sales, and handling cash when necessary
• Supply Bonhams shipping quotes and coordinate with the operations and shipping departments for collections
• Be flexible with your schedule, as this role provides support during special events, sale previews and offsite auctions
• Maintain a supply of current auction catalogs at the front counter
• Oversee the opening and closing of the lobby daily
• Support new hire and ongoing training initiatives
• Be available and interested in assisting with ad-hoc projects as they arise

Qualifications:
• Prior experience in a busy customer service environment is a must
• Excellent interpersonal and communication skills, demonstrate first class customer service skills and experience dealing with a diverse range of people
• Be a positive team player, able to maintain knowledge of departments, personnel, department experts, names and titles of senior management and executive officers, as well as branch locations
• Experience employing quick and appropriate problem-solving skills, able to remain calm and collected under pressure
• A genuine interest and general knowledge of art history and art market
• Have thorough knowledge of Microsoft/Outlook and database systems
• Foreign language(s) a plus: Mandarin or Cantonese preferred
• Must be flexible to cover a fluid and growing sales schedule, inclusive of evenings and weekends
• Be available to start immediately