Sales & Customer Service Coordinator job at Confidential | New York | Art Jobs

Sales & Customer Service Coordinator

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The Unemployed Philosophers Guild, a NYC-based creator and distributor of smart and funny gifts and accessories seeks an energetic individual to join the sales team as Sales & Customer Service Coordinator. High volume, fast-paced casual and creative environment commands a self-starter who is hard-working, detail-oriented, and flexible.

Job Description

The Sales & Customer Service Coordinator’s primary role is to help the company’s sales efforts and productivity. This includes but is not limited to contact with customers and external sales reps, order processing and data entry, administrative account management duties, and other necessary support as needed. In conjunction with reporting to Sales Director, we are looking for a self-starter with strong customer service and interpersonal skills to join our team in a fast-paced and creative environment. Please check out our website to become familiar with our company and products: http://www.philosophersguild.com/

The position is based in our NYC office, currently 3 days in the office and 2 days WFH. 

 

Job Duties:

Supporting company's wholesale sales efforts 

Contribute to customers' satisfaction by ensuring the accuracy and timely processing of orders in UPG’s FileMaker system along with resolving any queries 

Interact with wholesale and end user/retail customers 

Communicate and collaborate with other departments such as Accounting, Logistics, E-Commerce to manage orders or any requests from customers 

Provide a strong level of customer service and embrace the customer first attitude that is inherent in the company 

Liaising with sales reps to manage requests and orders when necessary 

Develop strong relationships with the sales reps 

Maintain and update information in database and system 

Performing other related duties as assigned to support the sales efforts 

Manage incoming calls 

Order entry 

Create new accounts + maintain and update information in database & through online Shopify system 

Performing other related duties as assigned to support the sales efforts 

Job Qualifications: 

Two to five years of experience as a sales coordinator, sales operations, customer service or similar position 

Excellent organizational skills and attention to detail 

Excellent verbal and written communication skills 

Strong critical thinking and problem-solving skills including ability to make decisions independently based off existing procedures 

Takes ownership of all work including tasks assigned to them 

Ability to multi- task and achieve results  

Ability to prioritize tasks and manage time efficiently 

High degree of computer proficiency including MS Excel, Outlook, Word, Power Point Ability to support others in a small team environment 

Bachelor's degree preferred 

Previous gift/housewares industry experience and a general knowledge of the retail market is a strong plus 

 

Compensation :  

Full time, health insurance (including optional vision and dental) benefits, 401K retirement plan

Work in an office in Brooklyn Heights with a small team of bright people whose interests and personal projects span from filmmaking to writing, philosophy, science and art.

Pitch product ideas at our weekly product meetings and receive a small cut of the profits at the end of the year if your product is made.

Access to fun, nerdy gifts.

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