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Visitor Experience Assistant

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TITLE:                    Visitor Experience Assistant

DEPARTMENT:       Education

SUPERVISOR:        Director of Education

STATUS:                 Part time (18 hours/week plus additional variable hours at $15/hr)

SCOPE:                  

The Visitor Experience Assistant is responsible for the public face of the Museum by managing the front desk, supervising the visitor experience staff, and building relationships with the Museum visitors. This role primarily functions in communicating the Museum’s programs and activities to the public, promoting excellent customer service in the Museum, and serves as a liaison between visitors and all departments in the Museum.  In addition, the VEA is responsible for all details related to the public face of the Museum during their shift, and is charged with leading the Museum Attendants to ensure that all works of art are working properly, that all of the Museum’s spaces are clean, and dealing with any other issue that may arise.                          

 

Responsibilities will include, but are not limited to:

• Actively greet the public and provide a warm welcome and orientation to the Museum and current programs.

• Sell general admission and public program tickets.

• Grow Museum membership through signing up new members, processing renewals, and providing general member support.

• Process all on-site Store retail sales.

• Record and track Museum, event, and program attendance.

• Open, close, and reconcile daily cash drawer. Handle cash and distribute complimentary tickets in accordance with Museum policies and procedures.

• Answer phone calls and respond to voicemails at the front desk.

• Prepare daily reports of Museum activity for Department Heads.

• Oversee the Museum Attendants during each shift to ensure exemplary performance.

• Ensure that the coat room, front desk, kitchen, and all public Museum areas are kept tidy and clean and have updated information and collateral materials.

• Open and close the Museum each day.

• Provide school group and evening event support as needed.

In addition:

• Remain current on First Aid and Safety training.

• Maintain accident report for Museum visitors and staff in accordance with OSHA standards.

• Any additional responsibilities that will help strengthen the Museum’s mission.

Qualifications:

• Curious and motivated individual with specific interest in the arts

• Customer service experience required

• Excellent interpersonal and communication skills

• Experience working at a museum or cultural space preferred

• Prior cash handling experience and familiarity with programs including Excel, Square, and Shopify preferred

• The ability to observe and learn from visitor feedback and behavior

• Flexibility and the ability to manage staff in a fast-paced environment where demands often change

• Ability to hold staff accountable for following Museum policies and guidelines

• Proven ability to prioritize multiple demands in a fast-paced environment and exercise sound judgement under pressure

• Self-directed, highly organized, and a creative problem-solver with excellent follow-through

Other Factors:

• Must be able to work flexible schedule which will include nights, weekends, & holidays.

• Lots of walking and/or standing, occasional lifting of materials for programs; occasional physical demands.

Schedule:

Wednesday, 11:30-5:30

Thursday: 11:30-5:30

Monday: 11:30-5:30

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Visitor Experience Coordinator

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TITLE:                    Visitor Experience Coordinator

DEPARTMENT:       Education

SUPERVISOR:        Director of Education

STATUS:                 Part time (26 hours/week plus additional variable hours at $17/hour)

SCOPE:                  

The Visitor Experience Coordinator is responsible for the public face of the Museum by managing the front desk, supervising the visitor experience staff, and building relationships with the Museum visitors. This role primarily functions in communicating the Museum’s programs and activities to the public, promoting excellent customer service in the Museum, and serves as a liaison between visitors and all departments in the Museum.  In addition, the VEC is responsible for all details related to the public face of the Museum during their shift, and is charged with leading the Museum Attendants to ensure that all works of art are working properly, that all of the Museum’s spaces are clean, and dealing with any other issue that may arise.                          

 

Responsibilities will include, but are not limited to:

• Actively greet the public and provide a warm welcome and orientation to the Museum and current programs.

• Sell general admission and public program tickets.

• Grow Museum membership through signing up new members, processing renewals, and providing general member support.

• Process all on-site Store retail sales.

• Record and track Museum, event, and program attendance.

• Open, close, and reconcile daily cash drawer. Handle cash and distribute complimentary tickets in accordance with Museum policies and procedures.

• Answer phone calls and respond to voicemails at the front desk.

• Prepare daily reports of Museum activity for Department Heads.

• Ensure that the coat room, front desk, kitchen, and all public Museum areas are kept tidy and clean and have updated information and collateral materials.

• With the Director of Education, identify and hire Museum Attendants.

• Oversee the Museum Attendants during each shift to ensure exemplary performance.

• With Director of Education, train and supervise Museum Attendants: facilitate understanding of safety procedures, along with deep knowledge of current exhibitions and the Museum’s history.

• With the Director of Education, convene quarterly (or as-needed) meetings with Museum Attendants to review exhibition content, new policies and procedures, and visitor services best practices.

• Create and maintain the monthly Visitor Services staff schedule and review and approve time sheets.

• Open and close the Museum each day.

• Provide school group and evening event support as needed.

In addition:

• Record and update TPX phone messages and voicemail boxes (update messages to reflect early closures, inclement weather, and holiday hours).

• Remain current on First Aid and Safety training.

• Maintain accident report for Museum visitors and staff in accordance with OSHA standards.

• Any additional responsibilities that will help strengthen the Museum’s mission.

Qualifications:

• Curious and motivated individual with specific interest in the arts

• Customer service experience required

• Supervisory experience required

• Excellent interpersonal and communication skills

• Experience working at a museum or cultural space preferred

• Prior cash handling experience and familiarity with programs including Excel, Square, and Shopify preferred

• Demonstrated ability to foster a positive, productive work environment, and a dedication to creating and maintaining a strong customer service culture

• The ability to observe and learn from visitor feedback and behavior

• Flexibility and the ability to manage staff in a fast-paced environment where demands often change

• Ability to hold staff accountable for following Museum policies and guidelines

• Proven ability to prioritize multiple demands in a fast-paced environment and exercise sound judgement under pressure

• Self-directed, highly organized, and a creative problem-solver with excellent follow-through

Other Factors:

• Must be able to work flexible schedule which will include nights, weekends, & holidays

• Lots of walking and/or standing, occasional lifting of materials for programs; occasional physical demands.

Schedule:

Friday, 11:30- 5:30

Saturday, 9:30-5:30

Sunday, 11:30-5:30

Monday, 11:30-5:30

Contact & Links: 

Sales Associate

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industry standard, to be discussed at an interview
Application Deadline: 
15 October

London W1 Narrative Projects is a contemporary art gallery presenting an international, cross-disciplinary programme with particular focus on conceptual work. Since opening its permanent Fitzrovia space in 2015, the gallery shows and represents an important array of established and emerging artists and has assisted in the organisation of international projects.

Due to growth in the business a new team member is required to work closely with the Director to help drive sales and develop the gallery through its next phase.

Main Tasks

Leading on sales, aiming to meet or exceed agreed sales targets

Following up and developing new sales leads with Private Clients and Institutions

Manage deals through from start to finish, including all pre and post-sale administration

Working with the Gallery Director to identify new artists for the gallery programme

Attending Art Fairs and Exhibitions as part of the gallery team as required

Maintaining the sales database

Acting as an advocate for the gallery at industry networking events

About You

Good knowledge of the contemporary art market

A number of years of sales experience, in particular dealing with emerging artists

Experience in managing private and institutional sales

Independent and able to work autonomously in a small business environment

Enjoys working with artists and a good eye for emerging talent that may sit well within the gallery programme

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Sales & Operations Manager

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Salary: 
£35,000
Application Deadline: 
30 August 2019

The Sales & Operations Manager is a critical role central to the artistic and commercial success of the gallery. You benefit from a bonus calculated as a share of the sales commission pool. 

You will support the gallery sales team as well as the gallery operations team.

It is an opportunity to be key member of the team supporting both the Sales & Operations teams.

You will have a wide variety of interesting tasks such as conducting artwork research, researching clients, maintaining contact with clients, keeping ArtLogic database up to date, responding to gallery enquires, maintaining the inventory of art works, coordinating shipping & delivery of artworks, maintaining Artist ReSale Rights information (ARR) information, raising sales invoices, supporting HR administration, and ensuring the smooth running of all gallery facilities from managing the cleaning staff to liaising with IT contractors. 

Key Tasks : 

  • Research artwork sales including price, auction, and artist research 
  • Maintain client database including ensuring records maintained in ArtLogic
  • Filter and respond to enquires 
  • Assist in the sales process from consignment to delivery ensuring all documentation completed 
  • Co-ordinate the shipping  & delivery of art works 
  • Complete Condition Reports on received art works 
  • Make certain that art works are correctly along with maintenance, packing, and handling notes
  • Catalogue incoming artworks 
  • Maintain Artist ReSale Rights information (ARR)  
  • Raise sales invoices, process payments, and compile artist commission payments 
  • Maintain the VAT Margin Scheme records 
  • Keep inventory up to date 
  • Liaise with conservators regarding restoration work 
  • Administrative support regarding Human Resources, Health & Safety compliance, and Finance 
  • Daily gallery facilities management including management of cleaning staff

Experience required : 

  • Similar experience gained in a gallery or auction house is required. 

Why join this gallery : 

It’s an exciting time to join. With a new management & executive team the gallery is embarking on strong growth plans backed by large capital investment. The gallery focusses on contemporary artists working in a range of mediums including video. Whilst maintaining a strong commercial focus the gallery has an open and engaging style whereby events are held to develop meaningful value added experiences for existing and potential customers.

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Curator of Public Programs

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Salary: 
$45000 - $50000
Application Deadline: 
07/31/2019

Department: Engagement
Reports to: Deputy Director

WHO IS MOCA?
As the region’s only contemporary art museum, the Museum of Contemporary Art (moCa) leads the way in shaping and advancing contemporary culture. We are global and local, cosmopolitan and Cleveland at our core. We are grounded in our community, and our visitors are cultural adventurers who we engage with to explore ideas and nurture our humanity. Our work culture is passion-driven, inclusive, transparent, collaborative, and fun, and we value and support an enterprising staff that anticipates and reacts nimbly to change while embracing new opportunities and challenges. Success of the individual directly impacts success of the institution, so moCa holds every employee to a high standard of excellence with the expectation that everyone understands and participates in the institutional goals.

JOB OBJECTIVE
The Curator of Public Programs is responsible for developing, executing, and evaluating a successful and balanced annual roster of strategic, mission-based, engagement-focused programs for adult audiences. The Curator of Public Programs serves as the institutional lead for public programs that integrate our strategic plan goals, embody our brand, enhance our exhibitions, drive revenue, and emphasize diversity, innovation, collaboration, and relevance. Through strategic design and exceptional management, these public programs connect adult audiences to moCa and one another in meaningful ways that contribute to increased attendance, expanded audience, sustained engagement, advancing our global relevance, and deepen our public value.

DUTIES AND RESPONSIBILITIES
-- With the Deputy Director and Chief Curator, develops, supervises, and evaluates all adult programs, with tasks including but not limited to:
. .Supervising the seasonal public programs calendar.
. .Negotiating contracts.
. .Arranging travel and vendor, performer, artist, and speaker service provisions.
. .Coordinating and supervising on-site event management, set-up, and take-down.
. .Coordinating documentation.
. .Hosting visiting speakers, artists, and performers and connecting them with the community.
. .Developing and tracking metrics to measure effectiveness.
. .Analyzing/sharing evaluation results.

-- Creates, monitors, and preserves the public programs annual budget.
-- Actively builds opportunistic and sustainable partnerships with individuals, cultural organizations, academic institutions, and community agencies to broaden awareness, support, resources, and revenue for public programs and the institution.
-- Writes public program promotional copy and helps the Marketing & Communication team to prepare and edit print and digital materials that promote, publicize, and interpret public programs.
-- Works with the Development team to identify new, and maximize current, foundation, corporate, and individual sponsorship and funding opportunities for public programs.
-- Works with the Deputy Director and Curator of Education & Engagement to lead planning sessions for public programs that integrate strategic goals, exhibition content, and engagement objectives.
-- Maintains current knowledge of contemporary art and museum programming, including the activities of peer organizations, emerging and established practices, and trending topics in critical cultural discourse.
-- Serves as a primary moCa ambassador for offsite presentations, conversations, and events.
-- Supports additional Engagement Department and moCa needs as required

Job Specific Requirements
-- Bachelor’s degree, preferably in studio art, design, art history, museum studies, or art education.
-- Direct experience working with contemporary art and artists.
-- 3-5 years of professional experience in program development, project management, and/or event planning and promotion; experience working in non-profit cultural sector preferred.
-- Confident public speaker, skilled writer, proven relationship builder.
-- Proficiency with Google applications and all Microsoft office software.
-- Fluency in English: speaking, reading and writing.
-- Current valid driver’s license and reliable automobile.

Core Competencies of all moCa Staff
-- Inspired by contemporary art and culture.
-- Committed to diversity, equity, and inclusion.
-- Responsive to frequently shifting priorities and adaptive to change.
-- Able to manage time, resources, and priorities to complete tasks on time with high-quality results.
-- Positive and professional.
-- Eager to learn and take on new challenges, and open to constructive critical feedback.

Working Conditions and Requirements
-- Regular evening and weekend availability to accommodate the events and programs schedule.
-- Able to sit/stand for long periods of computer use.
-- Able to lift and move objects up 30 pounds.

A Few More Details
-- Our office is an open work space with sitting/standing desks, a semi-private reservable office, and informal and formal meeting spaces.
-- Our salaries are consistent and competitive with similarly sized nonprofits and our health benefits are excellent.
-- We encourage healthy work-life balance with a generous time-off policy and 12 paid holidays.

 

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Gallery Manager (Part-Time)

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Salary: 
$23-$25/hr DOE

Tierra del Sol is seeking a part time (24+ hours a week) GALLERY MANAGER.

Tierra del Sol is seeking a highly motivated, well organized, and team-oriented person. The Gallery Manager is the main line of communication between the Tierra del Sol campuses and the gallery director, making sure installations and openings are executed smoothly, didactic materials for the exhibitions are producing, and making sure the gallery is open on time, clean, staffed and professional in appearance, among other tasks. The hours are Thurs – Sun, noon – 6pm in Chinatown Los Angeles plus gallery events.

All aspects of Gallery and Exhibition operations including but not limited to:

  • Be personable with visitors and provide information about the artists and gallery
  • Achieving marketing, installation, preparation deadlines  
  • Communicating between curators, artists, and other personnel  
  • Securing artist works for exhibits  
  • Assisting curator with gathering images, statements, etc. for exhibits  
  • Drafting press releases  
  • Research  
  • Shipping  
  • Producing special displays for events or exhibits (slideshows, etc.)  
  • Ordering vinyl, posters and postcards, etc.  
  • Cleaning the gallery  
  • Purchasing gallery supplies  
  • Producing the gallery checksheet  
  • Managing special events associated specifically with gallery programs  
  • Social Media  
  • Assure consistent monitoring of reception area and greet public
  • Manage and supervise fundraising projects as identified

 

Administrative reporting including but not limited to:

  • Maintain inventory and storage of client artwork and image archive, supervise storage and use of images,
  • Prepare and conduct educational and promotional presentations and tours
  • Maintain/update individual art records including; sales commissions, exhibition records, honors and awards, special commissions, publications, performances, art biographies
  • Answer phones, relay calls, take messages
  • Compile inventories and create supply orders
  • Assist with paperwork for Client Coordinator and Director
  • Other duties as needed and assigned by Director

 

Qualifications Include:

  • At least 2 years of gallery or similar management experience
  • Ability to manage daily art gallery operations, exercise independent judgment, and direct the work of others – including staff, clients and volunteers.
  • A professional, cheerful and polite demeanor, and the ability to work with customers, staff and clients in a professional manner is required.
  • Copy writing skills and ability to type with accuracy and to be able to carefully edit work.
  • Computer skills: Microsoft Word, FileMaker Pro, Photoshop/Adobe Cloud Design software and experience in graphic design and production on Macintosh systems.
  • Art handling and installation experience a plus
Contact & Links: 

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