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Client Concierge (New York)

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$40,000 - $70,000

Company Overview

We are a venture funded tech company looking to expand into fine art. Our team is growing, and we are looking to hire art industry insiders to help expand our business.

Team Overview

Great news – we are hiring! Our sales team is expanding, and we are looking for a Client Concierge to help us scale our business as our customer base is growing. Our sales team is focused on building meaningful and lasting relationships with our customers to add value to their business. Our clients are our first priority, and our Client Concierge insures that we continue to serve them in the best way possible. We are an artsy, inquisitive, innovative, and growing team. We are constantly learning and iterating ourselves and our product – and we are looking for the same from our Client Concierge.

Role Overview

The Client Concierge is the first point of contact with our current and future clients. As a Client Concierge, you are not only bringing in new business but also making sure that existing clients are getting value out of our product. You will be visiting clients, learning about their needs, onboarding them onto the platform, and making sure they are happy. You will have the opportunity to shape the way we sell our product and how our product serves our clients. A client concierge is a great communicator and go-getter who likes to win. Most importantly, the Client Concierge builds full trust with our clients through delivering and sustaining value.

Responsibilities and Duties

  • Initiating contact with new clients, scheduling meetings, and owning the full sales-cycle
  • Delivering best in class service
  • Tracking progress against KPIs, and exceeding quota
  • Onboarding and managing current client accounts and questions

Qualifications

  • Bachelor's Degree from an accredited university
  • 3+ years full-time work experience for a major art gallery (Dealer and art advisor experience also considered)
  • Art history major or minor
  • Experience working with online art platforms including sales, inventory management, and/or database management
  • Excellent communicator, comfortable on the phone and in person
  • Professionalism, integrity, and trustworthy
  • Go-getter, likes to win, self-starter

Bonus Points

  • Art-related Masters Degree
  • Undergraduate degree in Business
  • Startup / Tech Experience

Location: New York City. Other major metropolitan areas considered on a case-by-case basis.

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