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Part Time

Customer Experience Team Member

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£9.86 per hour plus Bank Holiday rate
Application Deadline: 
17/11/2019

Please note that this is a two month Fixed Term contract to start as soon as possible. Training will be provided.

Full availability is required for the Christmas and New Year period (Saturday 21st December - to Sunday 5th January 2020).

The Lyceum Theatre is one of London’s largest and busiest commercial theatres. We firmly believe that each visit to the theatre is a celebration and we want to share that ethos with everybody who arrives at our doors and ensure they’re leaving itching to return to us.

Are you great with customers, but looking for something a little bit different? We’re looking for customer-focussed staff who’d like to work in our exciting, fast-paced and interesting company.

 As the charismatic and welcoming face of the company, you’ll offer the highest standards of customer service and care. You’ll ensure we meet our financial targets by making customers want to return and by selling products and packages on the night, ranging from traditional programmes and ice creams to exciting new cocktails in our luxury bars.

Full of variety, this role is both fun and challenging. You’ll take responsibility for a range of tasks as part of a friendly, passionate and ambitious team, working in our unique venue.

Further information on the role and the skills you’ll need can be found in our full job description and in our website article: https://careers.atg.co.uk/about-us/life-at-atg/front-of-house.html  

To apply, please tell us about your skills and qualities that will help you succeed in the role.

ATG is an equal opportunities employer.

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Box Office Sales Advisor

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£9.45 per hour
Application Deadline: 
24/11/2019

We are looking for a highly motivated individual to join our Box Office team at the beginning of our busy Panto Season.

MAIN PURPOSE

 

To provide a high level of service to over the counter customers and to maximise sales and audience attendance through effective customer care. To complete regular shifts as Box Office Duty Manager. To pro-actively sell tickets, Ambassador Experience Packages, and memberships to the public.  To contribute ideas and practical assistance to fulfil marketing strategies. Candidate must be available to on work Saturdays, and preferably have very good availability during the Christmas and New Year period.

 

PERSON SPECIFICATION:

 

Essential:

• Previous experience of working with the general public.

• A commitment to the delivery of first class customer care.

• Ability to communicate clearly and deal with different groups of people.

• A confident disposition, calm under pressure, with a good sense of humour.

• Experience of dealing with cash and balancing end of day takings.

• An organised, methodical approach to work.

• Good IT skills and aptitude. 

• Self-motivated, with ability to work on own initiative.

• Willingness to work flexible hours, as and when required.

• Ability to work within a small team and with other departments in the Theatre.

 

Desirable:

• Previous experience using a Box Office ticketing system.

• A desire to gain experience in ticketing and/or theatre administration.

• Previous experience of duty managing a small team.

 

 

KEY RESPONSIBILITIES

 

 To sell tickets, Ambassador Experience packages, memberships and other related products over the counter in accordance with ATG company and venue guidelines using Audience View.

 To administer all payments accurately in order to maximise sales and minimise loss.

 To assist the Marketing Department in updating customer details on the database and any other marketing related duties as required, including checking offers are set up correctly on the booking system. 

 To be able to provide appropriate reports as necessary, including reporting to other departments in the theatre regarding essential information for performances. 

 To be aware of theatre sales targets and actively work towards achieving these targets and maximising sales.

 To be responsible for cashing up personal sales at the end of each shift and to assist with the end of day cashing up in order to balance sales against monies.

 To follow procedures for opening and closing the Box Office and procedures for the day to day running of the Box Office.

 To keep the office tidy and presentable and report any equipment problems to the Ticketing Manager.

 To provide accurate production and building knowledge to all customers in order to satisfy customer needs and access requirements.

 To complete regular shifts as Box Office duty manager, including for opening the Box Office at the start of the day, during incomings of productions and closing the Box Office.

 To resolve customer service problems and initiate corrective action in accordance with company/venue guidelines.

 To proactively up-sell related ATG products to customers.

 To adhere to all Health & Safety Procedures to minimise the risk of injury and accidents.

 To complete any other delegated duty that assists the company in the achievement of its business objectives, including responding to emails sent to the Box Office and liaising with visiting companies regarding ticketing. 

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Arts Administration Part-time

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$15/hour
Application Deadline: 
ongoing

 SPOKE THE HUB, INC., one of Brooklyn’s premiere, not-for-profit community dance and arts organizations, described as “one of the most exhilarating art spaces in Brooklyn” is currently seeking an additional Arts Administrator Part-Time to work the front desk 3:00-6:30pm, Monday through Friday.

Applicants must be extremely user friendly, have excellent social, speaking and writing skills, and enjoy working with artists, children and adults of all ages and backgrounds.

Spoke the Hub seeks a candidate who is well-versed in contemporary dance, theater and related art forms in Brooklyn.  Applicant needs to be a self-starter, responsible, well-organized, detail-oriented, proactive, punctual, community-minded, and largely unflappable. Spoke the Hub is limiting its search to applicants who - if they are performers, much as we love them -  are no longer auditioning and touring.

Duties include serving as the liaison for faculty, students, staff, artists and Artistic Director; receptionist; website management; coordination of schedules, spaces, programs, people and activities; volunteer management. Familiarity with Mind/Body and Mail Chimp preferred.

Apr. 20 hours per week, Monday through Friday, 3:00-6:30pm plus occasion additional weekend hours during performances and special events throughout the year.

Local Brooklyn residents preferred. 

 

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Head of Marketing

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Salary: 
£36,000 full time equivalent
Application Deadline: 
1 December 2019

Keyword (Tags):

This is an exciting opportunity to head up the Cathedral Marketing Team at a time of significant change and development.  The Cathedral is delivering its £7m, Lottery funded project, Alban, Britain’s First Saint: Telling the Whole Story (ABFS) and new Mission Action Plan (MAP). The Alban, Britain’s’ First Saint project aims to reveal the importance of Alban to a wider audience and to fill a major gap in our national awareness of the origins and evolution of Christian Britain. The new Mission Action Plan aims to build on the achievements of the ABFS project, to grow congregations and to increase recognition of the Cathedral’s role in promoting social justice in our society. 

The Marketing Team are key to the success of ABFS and the MAP.  Through ABFS, the Cathedral aims to increase visitor numbers by 35%. The project offers visitors a greatly enhanced experience with improved facilities and interpretation, including a new Welcome Centre, new learning facilities and a busy events programme to appeal to new and existing audiences. Working in partnership with St Albans City and District Council, the Business Improvement District, the University of Hertfordshire, Visit Herts and the City’s own Heritage Fund supported Museum and Art Gallery, our joint aim is to make St Albans a first-choice destination for tourists and pilgrims alike.

The Marketing Team are also central to creating ideas and supporting the clergy in bucking the trend of a decline in church attendances. The Cathedral aims to offer a diverse range of opportunities for people to worship, explore their spirituality and promote social justice in an increasingly fragmented society.

The Head of Marketing is a vital role in the development of St Albans Cathedral. To fill this position we are looking for an experienced and versatile marketer, who can deliver significant growth in these key areas and continue to raise the profile of the Cathedral on a national and international stage.

This is a full time or near full time (four days a week) role reporting to the Cathedral Administrator.

PART 1 - BACKGROUND INFORMATION

About the Cathedral

St Albans Cathedral is the number one tourist destination in St Albans and attracts over 200,000 visitors per year from the UK and abroad.  It hosts hundreds of events and services throughout the year. It has the largest Anglican congregation of any cathedral in England and strong ecumenical links with honorary chaplains from the Roman Catholic, Free Church, Lutheran and Russian Orthodox traditions regularly conducting services at the Cathedral for their congregations.

It is the mother church of the Diocese of St Albans which serves the people of Hertfordshire, Bedfordshire, the Borough of Luton and parts of the London Borough of Barnet, Cambridgeshire and Buckinghamshire.

The Cathedral has played a significant role in history through the ages. It is the oldest site of continuous Christian worship in Britain and stands on the site where Britain’s first Saint, Alban, was martyred and buried after giving his life for his faith over 1,700 years ago. It still houses the shrine of St Alban and is a major site of Christian pilgrimage to this day.

The Cathedral architecture is a blend of many different periods, with Anglo-Saxon features dating back to King Offa’s church, founded on the site in 793. Work started on the current church building in 1077; it was the largest building in the country at the time. Its great Norman tower and nave were built using Roman bricks salvaged from the ruins of Verulamium. The Benedictine monastery was dissolved in 1539 and the Abbey church was bought by the townspeople to become the parish church, which it remains today. The Victorians undertook a major restoration and it became a cathedral in 1877. It is in this dual role of a parish and cathedral church that it is a centre for worship and mission with a high local and national profile.

The Magna Carta, arguably the most important historical document in the world, began its journey here, back in 1213 when the Abbey was the setting for the first meeting to discuss the creation of the document that was subsequently sealed in 1215.

The Cathedral’s musical tradition is renowned throughout the world, especially through the biennial International Organ Festival - the most prestigious organ competition in Europe; the Cathedral and the cathedral organ are the centrepieces of the festival.

There is a very active Learning Department including an award winning Education Centre hosting visits from over 14,000 school children each year and a highly successful Adult Learning programme.

The work of the Cathedral is sustained by over 30 full and part-time staff and some 700 volunteers.

The Cathedral is also supported by a number of independent trusts and bodies. Some are concerned with raising funds for a particular aspect of the Cathedral’s life, others finance and manage functions in support of the Cathedral’s mission.

Further information about the Cathedral , the ABFS project and the Mission Action Plan  can be found on our website: www.stalbanscathedral.org

Mission Statement

St Albans Cathedral exists to glorify God and, inspired by the witness of Alban, proclaim Christ’s message of love.

Our Mission is to:

be a community that reflects Jesus’ teaching;

share the faith and grow in faith;

deepen our unity with fellow Christians;

stand with St Alban for truth and justice;

offer a warm welcome to all;

serve the Bishop and Diocese of St Albans as their Cathedral Church; and

enhance, conserve and develop this holy place.

PART 2 - JOB DESCRIPTION

The Head of Marketing is a member of the senior management team at the Cathedral, providing a marketing focus to the development of strategy and operational delivery.  Leading a team currently of three *, the Head of Marketing is the lead on devising and delivering a successful marketing strategy to engage new and existing audiences and deliver the Cathedral’s mission. They will work with a wide range of departments at the Cathedral and be required to build relationships with numerous third party organisations, individuals, the media, event organisers and suppliers.

Key responsibilities are:

To be a positive leader and influencer across the Cathedral community.

To provide a marketing eye to the development of strategy and the delivery of operation.

To develop the Cathedral’s marketing strategy and deliver cross-channel marketing campaigns to engage and grow existing and new audiences and congregations.

To collaborate effectively with city and tourism partners to deliver the tourism strategy for the Cathedral, St Albans and the wider region.

To ensure that targets for audiences as set out in the ABFS Activity Plan are being monitored and met.

To work collaboratively with colleagues from across the Cathedral to devise engaging events and activity programmes throughout the year.

To maintain and develop relationships with all relevant media, securing regular print, broadcast and digital coverage for the Cathedral and its activities.

To manage the continued development of consistent Cathedral branding, effectively communicating key messages and ensuring that style guidelines are rigorously adhered to by Cathedral staff and external partners.

To oversee the development of the Cathedral website and management of SEO & Google Ads.

To plan and oversee the implementation and analysis of campaigns across the Cathedral’s social media channels.

To manage and develop the Cathedral’s email marketing platform.

To provide regular evaluation and reporting on marketing campaigns and audience development.

To manage and report on the Cathedral’s marketing budget.

To manage and develop third party filming and photography, working with TV and film production companies.

To identify commercial opportunities for the Cathedral and to work with the Head of Visitor Services to increase visitor donations.

To oversee the production of all print and digital marketing collateral.

To manage and develop the marketing team (Marketing Executive & Marketing Assistant)*.

To represent and champion the Cathedral at external events and meetings.

*One position is funded by NLHF until April 2021. There is also funding for a digital media intern in 2020. The Head of Marketing will be required to review the team capacity and capabilities with a view to delivering the marketing programme after April 2021.

PART 3 - PERSON SPECIFICATION

This is the ideal role for someone who has an established career in marketing and is looking for a leadership role in a dynamic and growing organisation, more responsibility and fresh challenges. 

To fulfil the responsibilities of the post, the Cathedral is looking to appoint someone who ideally:

Is relentlessly positive and corporate;

has a passion for what they do and for the mission of the Cathedral;

has the experience and skills to lead and develop a small team and to work with volunteers;

has extensive marketing experience in a relevant background, particularly heritage and tourism.

has proven experience in delivering campaigns that have engaged new audiences;

has a track record of developing fruitful partnerships and working collaboratively to deliver projects;

understands how to work with the media and secure coverage;

has experience of brand development and consistency;

has a proven track record of managing websites and delivering successful social media campaigns;

has demonstrable experience of working with designers and printers;

can think creatively and generate innovative ideas;

is able to step back and see the bigger picture;

has an eye for commercial opportunities;

is well-organised and able to prioritise;

has excellent written and oral communications skills, and is able to present confidently;

has experience of evaluation and report writing;

educated to degree level or equivalent;

has a high level of computer literacy;

has a professional approach and is prepared to be an ambassador for the Cathedral.

 

The following skills and experience would also be desirable:

is familiar with Google Analytics; Google Adwords and email marketing platforms.

We are committed to diversity and equal opportunities and we support our staff to manage their time flexibly and to enjoy a good work/life balance. 

PART 4 - TERMS AND CONDITIONS

For the right candidate, we offer:

a beautiful Cathedral setting;

an annual salary of £36,000 (full time equivalent);

annual leave of 25 days plus public holidays;

a flexible working environment;

automatic enrolment to  the stakeholder  pension scheme that has been designated by the Cathedral.  An opportunity to increase contributions.  The Cathedral will match the individual’s contribution up to a maximum of six per cent of the annual basic salary.

contractual sick pay;

free staff parking (subject to availability);

a discount in Cathedral shop and cafe;

an opportunity to develop marketing and Lottery funded project expertise within a heritage environment at a time of significant development.

Some weekend and evening work may be required for which time off in lieu will apply. 

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Director of Development

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TBD

THE ROLE
A new and dynamic opportunity for an experienced and ambitious candidate to support our Founder and Creative Director in the implementation of the income generation strategy at ABCirque/The Muse Brooklyn. Currently the income mix includes raising significant income from trusts and foundations, public and private partnerships, international and public bodies, earned income, brand sponsorship and other grant funding sources. Self-motivated and ambitious, you will have a wealth of fundraising or wider income generating experience and a track record ofmeeting your fundraising goals. You will be able to suggest relevant new routes to money and be able to identify and seize new business opportunities. You find it easy to communicate verbally and in writing and enjoy building collaborative relationships. This is an critical role to help us all across the organization to innovate and aim high in raising the funds needed to fulfill our mission of sustaining our current school and building and securing or ultimate long-term relocation and sustainability. This role is a combination of practical on the ground working and a dash of strategic contribution. You will also have access to external consultants (Development, Marketing and Brand Sponsorship) throughout the year. ABCirque/The Muse Brooklyn is a grassroots small arts organization. This role is part time to start with goal to grow into full time role.
 
JOB DESCRIPTION
STRATEGIC PLANNING AND IMPLEMENTATION

• Support the Founder’s strategic drive to progress ABCirque/The Muse Brooklyn’s fundraising capacity at the highest level, ensuring strong stewardship of ABCirque/The Muse Brooklyn’s fundraising targets, plans and potentials
• Participate in organizational and strategic planning, ensuring that funding opportunities and challenges are considered
 
APPLICATION AND BID PREPARATION AND REPORTING
• Take a lead role in establishing and monitoring the progress of prospect lists and the pipeline for action
• Research potential funders and strategic partners, from all sources and sectors
• Write, compile appropriate supporting materials, and present requests for funding (including applications, proposals and one-to-one asks)
• Work with the Founder and other members of staff as appropriate to write bids to trusts and foundations The Muse Brooklyn, ABCirque,  and any other community engagement projects
 
BUSINESS DEVELOPMENT
• Take the lead on the individual giving campaign
• Work with the ABCirque/The Muse Brooklyn community to maximize opportunities for donations and contributions
• Maintain a database of donors and supporters and ensure exemplary donor care for all supporters
• Collaborate with relevant staff/marketing team to generate and manage fundraising events, including the festival related cultivation events and ideas
• Co-establish short-term and long-term sponsorship goals for ABCirque/The Muse Brooklyn
 
MANAGEMENT - INFORMATION
• Take responsibility for the maintenance of good filing/archive systems and databases
• Maintain updated information on ABCirque/The Muse Brooklyn’s supporters and to contribute to the ongoing development of the database, and to maintain paper files as necessary
• Act as an advocate for ABCirque/The Muse Brooklyn’s mission and values at all times
• Undertake any other appropriate duties required by the Founder
 
MANAGEMENT - PEOPLE AND BUDGETS
• Be responsible for the financial monitoring of fundraising projects and people
• Monitor and track fundraising expenditure (consultants, events, hospitality etc) within agreed budgets
• Attend events as required and represent ABCirque/The Muse Brooklyn at meetings
• Be a champion of equal opportunity and uphold ABCirque/The Muse Brooklyn’s community commitments
 

PERSON SPECIFICATION ESSENTIAL SKILLS, KNOWLEDGE AND EXPERIENCE
• At least 2 years’ experience of fundraising with a successful track record in the arts, cultural or wider charitable sector
• Evidence of achieving regular and sustained income from at least 3 income streams: public funds, corporates, individuals, major donors, embassies and cultural partners or trusts and foundations
• Experience of devising, delivering, and monitoring fundraising strategies
* Excellent time management and written and verbal communication skills
• A confident knowledge of the scope of potential trusts and foundations and the ability to prepare and oversee the preparation of them
• The experience, skills or willingness to engage and form relationships with high level donors and the confidence to make face to face, written and verbal asks for money
• Experience of managing an individual giving/membership scheme
• Impeccable networking skills and confident in developing and maintaining contacts across various funding opportunities and sectors
• Motivation, tenacity and ability to implement a robust and resilient tactical campaign
• Excellent organizational and time management skills, able to remain calm under pressure

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Front Desk Associate

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Front Desk Associate

Job Description
Collage Dance Collective, Inc., a non-profit, professional ballet company and conservatory is seeking a part-time Front Desk Associate to provide front desk and general administrative support.  The Front Desk Associate serves as the first point of contact for our parents and students, monitors inventory systems, responds to incoming calls and triages customer inquiries.  This position is part-time, 20-24 hours per week – Monday-Friday evenings and Saturday mornings.

The Front Desk Associate will be responsible for the following essential functions:

Responsibilities:

  • Serve as a welcoming first point of contact for all parents, clients, and students
  • Manage check in process for appointments, classes and assessments
  • Perform data entry of new client profiles and update existing ones in studio management software
  • Maintain accurate inventory records
  • Maintain, clean and organize the lobby, studio equipment and studios as needed
  • Answer incoming calls and collect messages for administrative and executive staff
  • Provide parents with accurate and up-to-date account balances, receipts, and other account related paperwork
  • Process payments for tuition, fees and ticket sales
  • Enforce studio etiquette for our students
  • Understand and communicate with prospective families Collage’s different conservatory programs
  • Assist with email marketing and client relationship management projects
  • Other reasonable duties as assigned by management

Preferred Skills

  • Exhibit strong professional work ethic, professional demeanor/behavior
  • Excellent communication skills (verbal and written) and interpersonal skills.
  • Excellent organizational and multi-tasking skills and ability to prioritize work flow according to immediate demands in a fast-paced environment.
  • Ability to work independently
  • Experience in customer service
  • Working knowledge of Microsoft Office and Google Drive suites
  • Experience working with children
  • Understanding of ballet studio environment, a major plus
  • Superior attention to detail and accuracy.
  • A high degree of integrity handling confidential and sensitive information.

About the company:

Collage Dance Collective is a professional contemporary ballet company and conservatory, dubbed by former mayor A C Wharton as “one of the ambitious groups doing terrific work” in Memphis.  The company was founded in New York City and relocated to Memphis in 2007 to extend the reach of outstanding ballet training.  Collage works to increase diversity in classical ballet and to present world-class dance that uplifts and inspires. 

Collage Dance Collective is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

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