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Visitor Services Associate

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$14 - 18/hour, dependent on experience
Application Deadline: 
October 2

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POSITION OVERVIEW

The Visitor Services Associate works in coordination with Operations Team to support the daily operations and visitor experience of the Gallery, Cowork, and Events at the Center for Craft. This position is responsible for a dynamic blend of visitor service, administration, operations, safety, and other duties as assigned. Public visibility requires maintaining a professional appearance and providing a positive company image to the staff, volunteers, and community public.

QUALIFICATIONS

The ideal candidate will have studied or possess a strong working knowledge of Arts Administration, Art  History, or a related field and will have experience with customer service. Candidates should be  personable, well-rounded and organized with the ability to navigate multiple and diverse tasks and  assignments. Proficiency with Microsoft Word, Excel and Google Drive is required. Applicants must be  able to lift/push/pull 25lbs or more, climb ladders, and operate other tools and equipment. Saturday,  Sunday, and evening availability required.

JOB DUTIES INCLUDE:

General Operations:

  • Open and close the building and areas within as scheduled.
  • Greet guests, answer phones, issue parking passes, sort, and deliver mail.
  • Provide assistance to visitors and Coworkers in a professional, positive manner. Work to resolve visitor concerns and communicate to the appropriate staff to achieve resolution when needed
  • Ensure a Center for Craft staff member/volunteer/intern is physically present at the  Gallery front desk during all opening hours.
  • Restock frontline desk materials and maintain cleanliness of gallery and public spaces,  including a professional work area.
  • Maintain working knowledge of safety and emergency protocol.

Accessibility:

  • Ensure Center for Craft exhibitions, programs, and services are accessible to all audiences in coordination with the in coordination with the Gallery Manager, Operations Director, and other key staff. 
  • Remain knowledgeable and adhere to all guidelines to ensure that all guests to the building have an equally positive experience.

Gallery:

  • Serve as Gallery reservation lead. Check reservations regularly, answer questions directed by phone or email regarding visitation, recruit visitors, and lead tours. 
  • Knowledgeably and personably engage gallery visitors by articulating the work of the  Center and sharing up-to-date knowledge of exhibitions, programs, and events.
  • Ensure safety and security of artwork during shifts, monitor works daily, and notify Gallery Manager of any changes as soon as they are noticed (artworks that have been  moved, fingerprints, or other instability) 
  • Keep records. Record and report on visitor numbers, contact information, and zip codes;  collect and log visitor feedback; archive guest lists and assist with exhibition reports;  track relative humidity and temperature and record. 
  • Handle merchandise sales and assist with retail projects such as tagging, labeling, and restocking.

Cowork (as scheduled):

  • Remain knowledgeable about Cowork plans, tour schedules, and onboarding process.
  • Staff Cowork Reception Desk and provide operational or technical assistance to  Coworkers (i.e. brew coffee, assist with conference room technology, etc.) 
  • Assist Coworker guests or visitors (i.e. events) in navigating the space. 
  • Maintain cleanliness of work area and shared spaces in Cowork.

Programs and Events (as scheduled):

  • Provide support for both on-site/virtual programming and event rentals.  
  • Perform setup and breakdown for programs and events including chairs, tables, and a/v.
  • Serve as check-in, technology, and operations liaison during programs and events.

The Center for Craft is an Equal Opportunity Employer. We do not discriminate against any individual or  group of individuals on the basis of age, disability, gender, national origin, race, religion, sexual  orientation or veteran status. The Center encourages applications from historically under-represented  and minority populations. Submitting an application does not constitute a promise or guarantee of  employment. 

SCHEDULE AND REQUIREMENTS: 

This position will be regularly scheduled to work approximately 15-29 hours per week including evenings and weekends, as assigned. 

Pay Rate: $14 - 18/hour, dependent on experience 
To perform this job successfully, an individual must be able to work in the following conditions: 

Standing for long periods of time.

Lifting 30 lbs comfortably.

 

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Receptionist-Ballet Studio

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DEPARTMENT:                  OPERATIONS
POSITION:                         Receptionist – Ballet Studio
FLSA CLASSIFICATION:  Non-Exempt

POSITION TYPE:              Regular Part Time
REPORTS TO:                  General Manager

GENERAL DESCRIPTION
The Receptionist will greet, assist, and provide direction and general information to parents, students, dancers, staff, visitors, and other guests of the PA Ballet. Additionally, the Receptionist will ensure compliance with health and safety protocols required to gain entry to the facility. The Receptionist will provide administrative support to other Departments including Operations, Artistic Staff and the School of the PAB (SPB).

Responsibilities
• Greets clients, visitors, and guests; determines the purpose of each person’s visit and directs or escorts him or her to the appropriate location.
• Ensure compliance with health and safety protocols required for facility access.
• Maintain security by following procedures, monitoring security cameras and guest visits.
• Answer questions and provide information about Pennsylvania Ballet and The School of Pennsylvania Ballet.
• Monitor & communicate studio schedules, rentals, and conference room booking.
• Make daily & weekly tours of the campus to ensure all areas are functioning effectively.
• Communicate maintenance requests to appropriate personnel or contractors based on priority.
• Maintain a tidy appearance of the reception area and other common areas.
• Other clerical/administrative duties as requested.

 

Required Skills and Experience
• Minimum 1 year of work experience in customer service or support role.
• Basic understanding of administrative and clerical procedures and systems.
• Proficient with Microsoft Office Suite or related software.
• Excellent verbal communication skills.
• Excellent interpersonal and customer service skills.
• Excellent organizational and time management skills.
• Excellent attention to detail.
• Ability to interact well with children and adults.
• Ability to follow direction, work collaboratively in a team environment, work with minimal supervision and problem solve.

 

Educational Requirements
• High School Diploma or equivalent.

 

CONTACT INFORMATION:
To apply for this position, please send a resume, cover letter to jobs@paballet.org and jnilan@paballet.org.

DISCLAIMER: The statements herein are intended to describe the general nature and level of work being performed by the employee in this position. These statements are not intended to be interpreted as an exhaustive list of all responsibilities, duties, and skills required of a person in this position.

More information about Pennsylvania Ballet can be found at www.paballet.org. The Pennsylvania Ballet is an Equal Opportunity Employer and is committed to the principles of equality in employment.

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Front Desk Associate

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Front Desk Associate

Job Description
Collage Dance Collective, Inc., a non-profit, professional ballet company and conservatory is seeking a part-time Front Desk Associate to provide front desk and general administrative support.  The Front Desk Associate serves as the first point of contact for our parents and students, monitors inventory systems, responds to incoming calls and triages customer inquiries.  This position is part-time, 20-24 hours per week – Monday-Friday evenings and Saturday mornings.

The Front Desk Associate will be responsible for the following essential functions:

Responsibilities:

  • Serve as a welcoming first point of contact for all parents, clients, and students
  • Manage check in process for appointments, classes and assessments
  • Perform data entry of new client profiles and update existing ones in studio management software
  • Maintain accurate inventory records
  • Maintain, clean and organize the lobby, studio equipment and studios as needed
  • Answer incoming calls and collect messages for administrative and executive staff
  • Provide parents with accurate and up-to-date account balances, receipts, and other account related paperwork
  • Process payments for tuition, fees and ticket sales
  • Enforce studio etiquette for our students
  • Understand and communicate with prospective families Collage’s different conservatory programs
  • Assist with email marketing and client relationship management projects
  • Other reasonable duties as assigned by management

Preferred Skills

  • Exhibit strong professional work ethic, professional demeanor/behavior
  • Excellent communication skills (verbal and written) and interpersonal skills.
  • Excellent organizational and multi-tasking skills and ability to prioritize work flow according to immediate demands in a fast-paced environment.
  • Ability to work independently
  • Experience in customer service
  • Working knowledge of Microsoft Office and Google Drive suites
  • Experience working with children
  • Understanding of ballet studio environment, a major plus
  • Superior attention to detail and accuracy.
  • A high degree of integrity handling confidential and sensitive information.

About the company:

Collage Dance Collective is a professional contemporary ballet company and conservatory, dubbed by former mayor A C Wharton as “one of the ambitious groups doing terrific work” in Memphis.  The company was founded in New York City and relocated to Memphis in 2007 to extend the reach of outstanding ballet training.  Collage works to increase diversity in classical ballet and to present world-class dance that uplifts and inspires. 

Collage Dance Collective is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

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Executive Office Assistant

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Salary: 
$20/hr
Application Deadline: 
August 23, 2019

Executive Office Assistant

Theatre Communications Group (TCG), the national organization for the not-for-profit professional theatre, seeks a dynamic and detail-oriented assistant to join the Executive Office Team on an hourly part-time basis.

About the Organization

Theatre Communications Group exists to strengthen, nurture, and promote professional theatre in the U.S. and globally. Since its founding in 1961, TCG’s constituency has grown from a handful of groundbreaking theatres to over 700 Member Theatres and affiliate organizations and nearly 10,000 Individual Members. Through its Core Values of Activism, Artistry, Diversity, and Global Citizenship, TCG advances a better world for theatre and a better world because of theatre. TCG offers its members networking and knowledge-building opportunities through research, communications, and events, including the annual TCG National Conference, one of the largest nationwide gatherings of theatre people; awards grants and scholarships, approximately $2 million per year, to theatre companies and individual artists; advocates on the federal level; and through the Global Theater Initiative, TCG's partnership with the Laboratory for Global Performance and Politics, serves as the U.S. Center of the International Theatre Institute. TCG is North America’s largest independent trade publisher of dramatic literature, with 17 Pulitzer Prizes for Drama on the TCG booklist. It also publishes the award-winning American Theatre magazine and ARTSEARCH®, the essential source for a career in the arts. In all of its endeavors, TCG seeks to increase the organizational efficiency of its Member Theatres, cultivate and celebrate the artistic talent and achievements of the field, and promote a larger public understanding of, and appreciation for, the theatre.www.tcg.org.

About the Department

The Executive Office Assistant reports to the Manager of Executive Office Programs and works closely with both the Executive Director/CEO and the Deputy Director/COO of the organization.

What You Will be Doing

  • Support the Manager of Executive Office Programs with calendar management (written, electric, phone) for Executive Director/CEO, Deputy Director/COO and the TCG Board of Directors. 
  • Make domestic and international travel arrangements including plane and train tickets, hotels, cabs, restaurant reservations for executives.       
  • Support identifying any last-minute changes, providing prep materials, directions for meetings, events, keeping contacts up-to-date
  • Track receipts and handle expense reports for the Executive Office on a monthly basis and perform other duties as assigned.

What You Need for this Role

The Executive Office Assistant should have a commitment to TCG’s mission, core values and its equity, diversity & inclusion (ED&I)  work within the workplace and in the field. Excellent organizational skills and high attention to detail are required for the coordination of complex executive meetings and schedules. Additionally, we are looking for someone with strong interpersonal skills and a positive attitude. Proficiency using Microsoft Office Suite and Google drive, sheets, docs and experience in customer service, hospitality and/or service industry is a plus.

Compensation and Benefits

This is an hourly part-time position working up to 15 hours/week at a rate of $20/hour. Schedule will allow for some flexibility. Benefits are not included. TCG fosters a collegial environment that encourages a healthy work-life balance and the Executive Assistant will receive free TCG published books, a subscription to American Theatre magazines, and events for Staff designed by TCG’s “Fun Committee” to foster a warm, inviting and friendly office culture.

Application Deadline

All applications must be received by 5:00pm on August 23 or until the position is filled. Resumes will be reviewed as they are received, so applicants are encouraged to submit their materials prior to the deadline.

TCG is an Equal Opportunity Employer and has a strong commitment to equity, diversity, and inclusion (ED&I) in our hiring process, as well as in all areas of our work. At TCG we believe that diverse ideas, cultures, and traditions reflect the broad diversity of the US and are vital assets which enrich the programs and services TCG provides for the theatre field. We respect intersectionality of identities and are committed to ED&I in all areas of our work and workplace. Women, People of Color, LGBTQ+, neuro-diverse, people with disabilities, and non-binary candidates are strongly encouraged to apply.

 

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Dance Teachers & Dance Teacher Assitants Needed

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To Be Discussed

Dance Teachers and Dance Teacher Assistants needed for busy Brooklyn dance studios.  Teach salsa, bachata, Latin, Ballroom, Tango, Swing, Hustle and more.  Spend your time doing what you love and make money at it.  Want to become a professional dance teacher?  Joint our dance teacher training program.  We will train you to teach dance.  Please see more at https://dancefeverstudios.com/teacher-training/

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Communications Associate

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Salary: 
$26,250-28,500
Application Deadline: 
open until filled

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JOB DESCRIPTION: Communications Associate
The Communications Associate enhances awareness of OtB, and helps to build audience, ensuring that the media, the field, our community, and the public know who we are, what we do, why it matters, and what sets us apart.

Full Job Description here: https://www.ontheboards.org/sites/default/files/final_communications_associatate_7_23_2019.pdf

Key Goals

  • Develop, implement, and evaluate marketing/PR campaigns designed to meet or exceed revenue, attendance, and engagement goals
  • Support OtB’s racial and social equity goals
  • Support clear and effective communications for all OtB performances, programs, and operations
     

Responsibilities

  • Communications & Public Relations
  • Draft press releases in collaboration with internal teams
  • Write and edit content for print/digital collateral in collaboration with internal teams
  • Build relationships with print and online media, arts writers, and influencers
  • Build relationships with community contacts and organizations to support audience engagement strategy
  • Use templates to produce program booklets, signage, and collateral for performances
  • Collaborate with Designer on brand positioning and standards

Digital Media

  • Manage and produce weekly e-newsletters using MailChimp and Patron Manager
  • Manage OtB’s social media presence; schedule, post, and respond to relevant online content
  • Manage content updates to ontheboards.org; coordinate with Designer on content and user experience strategy
  • Measure and report impact of content and campaigns in digital media channels
  • Advertising & Marketing
  • Develop and implement promotional campaigns designed to meet or exceed revenue, attendance, and engagement goals
  • Negotiate advertising contracts and secure media sponsorships
  • Coordinate direct mail projects with Designer
  • Measure and report impact of campaigns
     

Qualifications

  • Excellent writing and editing skills
  • Excels in a fast-paced environment
  • Ability to manage several projects simultaneously with accurate and timely results
  • Expert at social media
  • Ability to work in a highly collaborative, open-office environment; excellent interpersonal and verbal communication skills
  • Familiarity with Adobe InDesign
  • Experience working in a communications role, preferably within an arts or cultural organization

 

Skills

  • Excellent writing skills that help shape and execute OtB’s brand voice
  • Help translate curatorial language for a wide range of potential audiences (including students, first-time ticket buyers, etc.)
  • Strong project management skills (including ability to use project management software like Asana)
  • Ability to work across teams to develop insightful narratives and promotional campaigns in support of key communications priorities.
  • Familiarity with layout tools in Adobe InDesign (for templated performance programs and flyers)

 

General Information:

Status:                               Part-Time Regular (30 hours weekly)

Reports to:                       Director of External Relations

Collaborates with:         Designer, Artistic Director, Associate Producer, Director of Audience                                                             Services, Development Director

Compensation:               $26,250-28,500 for .75 FTE, ($16.82-$18.26 per hour)

Benefits: Eligible for partially-subsidized medical, vision, and dental insurance as well as short-term and long-term disability, accidental death and dismemberment and life insurance. Employee must contribute a percentage as payroll deduction. Generous paid time off including 12 holidays, vacation, and sick leave.

On the Boards is an equal opportunity employer and is committed to a diverse, accessible workplace, and to supporting our staff with ongoing career development opportunities. Our building and offices are ADA accessible and we strive to make any additional accommodations. People of color, people with disabilities, women, and LGBTQ candidates are strongly encouraged to apply. Must have, or be willing to acquire, legal authorization to work in the United States.

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