Illinois

The Conservation Center is soliciting applicants to join the company’s Sales Department as a Client Services Assistant. This role will function in a support capacity to the current Client Services team. Ideally, the Client Services Assistant will take on additional responsibilities and transition into a Client Services Representative after successful training is completed over a course of three to six months.

Role responsibilities are focused on providing assistance and support to other members of the Client Services team as leads, opportunities, and accounts develop. This position requires excellent verbal and written communication skills. The Client Services Assistant works quickly, promptly, and accurately to ensure the satisfaction of The Center's clients through the quality and accuracy of artwork documentation. This is a detail-oriented role that provides exposure to nearly all aspects of conservation. 

RESPONSIBILITIES:

• Promptly answer telephone and email inquiries.
• Schedule artwork deliveries, drop-offs, and pick-ups.
• Schedule shipments of artwork with the internal TCC transportation team and external art handling networks.
• Provide ongoing administrative support to the current sales team, as needed.
• Prepare client quotes, process approvals, and update data Salesforce.
• As the role develops other responsibilities may include tasks such as preparing treatment proposals for clients, creating accurate work orders for approved treatments, creating invoices and updating records in Quickbooks, and generating post-treatment reports for completed projects.

QUALIFICATIONS:

• Bachelor’s degree required with a background in art history, curatorial studies, or fine art preferred. Knowledge of current practices in art conservation is a plus.
• This is a client-facing role, so the selected applicant must exhibit excellent communication skills and professionalism.
• Willingness to adapt and take on new roles as needed is crucial.
• Must be comfortable working in a fast-paced team environment and managing shifting priorities.
• Must have the ability and willingness to occasionally work in disaster response and triage situations, including in the evening and on weekends.
• Excellent writing skills, grammar, and syntax are required.
• Must have superb organizational and time management skills, as well as a demonstrated ability to multi-task and work within strict deadlines.
• Superior accuracy and attention to detail are required.
• The candidate must be highly adept and comfortable doing basic mathematical calculations.
• High proficiency with Microsoft Word and Excel is required.
• The ability to adapt to new software platforms is essential. Previous experience working in Salesforce, Wrike, and Quickbooks is a plus.

This is a full-time salaried position, which may eventually require occasional travel. Compensation will be commensurate with qualifications and experience. Benefits include medical insurance, vacation pay, and a 401 (k) retirement plan. The Conservation Center is an equal opportunity and affirmative action employer.