Assistant Customer Experience Manager

Glasgow Theatres (King's and Theatre Royal) are seeking a motivated Assistant Customer Experience Manager

The Ambassador Theatre Group is an extraordinary success story in the live entertainment industry. Founded in 1992 in the UK, we’ve grown into the world’s number one live-theatre company today. We cover every discipline in the theatre industry, from operating venues to ticketing platforms and producing shows. We are passionate about great shows and our ambition is to help them find the largest possible audiences.

The Assistant Customer Experience Manager is responsible for supporting the Customer Experience Management department to lead a strong Front of House operation, ensuring that a cost effective and customer focused range of services are consistently provided to the highest standards:

Some Key Responsibilities include:

To help lead a team that will deliver and exceed targets; and proactively contribute to the venues profitability by initiating ideas, systems and projects which will maximise sales and minimise costs

To help build a positive, forward thinking, innovative and customer focused culture within the team and to develop and nurture a strong multi-skilled and adaptable workforce

To ensure the customer is at the centre of everything we do, and that the wider team have a continuous awareness of and will to deliver and exceed all customers’ expectations

To help build and protect key relationships with Customers, Promoters, external suppliers and internal colleagues.

Please refer to the job description for more details.

ATG is an equal opportunities employer.