Box Office Sales Advisor

We are looking for a highly motivated individual to join our Box Office team at the beginning of our busy Panto Season.

MAIN PURPOSE

To provide a high level of service to over the counter customers and to maximise sales and audience attendance through effective customer care. To complete regular shifts as Box Office Duty Manager. To pro-actively sell tickets, Ambassador Experience Packages, and memberships to the public.  To contribute ideas and practical assistance to fulfil marketing strategies. Candidate must be available to on work Saturdays, and preferably have very good availability during the Christmas and New Year period.

PERSON SPECIFICATION:

Essential:

• Previous experience of working with the general public.

• A commitment to the delivery of first class customer care.

• Ability to communicate clearly and deal with different groups of people.

• A confident disposition, calm under pressure, with a good sense of humour.

• Experience of dealing with cash and balancing end of day takings.

• An organised, methodical approach to work.

• Good IT skills and aptitude. 

• Self-motivated, with ability to work on own initiative.

• Willingness to work flexible hours, as and when required.

• Ability to work within a small team and with other departments in the Theatre.

Desirable:

• Previous experience using a Box Office ticketing system.

• A desire to gain experience in ticketing and/or theatre administration.

• Previous experience of duty managing a small team.

KEY RESPONSIBILITIES

 To sell tickets, Ambassador Experience packages, memberships and other related products over the counter in accordance with ATG company and venue guidelines using Audience View.

 To administer all payments accurately in order to maximise sales and minimise loss.

 To assist the Marketing Department in updating customer details on the database and any other marketing related duties as required, including checking offers are set up correctly on the booking system. 

 To be able to provide appropriate reports as necessary, including reporting to other departments in the theatre regarding essential information for performances. 

 To be aware of theatre sales targets and actively work towards achieving these targets and maximising sales.

 To be responsible for cashing up personal sales at the end of each shift and to assist with the end of day cashing up in order to balance sales against monies.

 To follow procedures for opening and closing the Box Office and procedures for the day to day running of the Box Office.

 To keep the office tidy and presentable and report any equipment problems to the Ticketing Manager.

 To provide accurate production and building knowledge to all customers in order to satisfy customer needs and access requirements.

 To complete regular shifts as Box Office duty manager, including for opening the Box Office at the start of the day, during incomings of productions and closing the Box Office.

 To resolve customer service problems and initiate corrective action in accordance with company/venue guidelines.

 To proactively up-sell related ATG products to customers.

 To adhere to all Health & Safety Procedures to minimise the risk of injury and accidents.

 To complete any other delegated duty that assists the company in the achievement of its business objectives, including responding to emails sent to the Box Office and liaising with visiting companies regarding ticketing.