IT Application Support Manager

The Ambassador Theatre Group (ATG) is a global leader in the theatre and live entertainment business, owning and operating some of the most iconic theatres in the UK and the US. The magic of an outstanding theatre-going experience is at the heart of everything that we do and we are passionate about offering our customers the highest quality performances backed up by exceptional service. Our digital ticketing platforms such as LoveTheatre.com provide our customers with access to West End and other London theatre tickets at great prices.

ATG Group IT provides technical solutions in venues and supports the business’s web presence as well as delivering all the typical IT services you would expect from a modern organisation.

The purpose of this role is to identify business supported applications and manage the transition of these into IT whilst also coordinating, managing and troubleshooting any software and application issues between IT and its 3rd party support providers whilst ensuring ATG receive value for money.

Some Key responsibilities include:

Manage and coordinate high priority and complex support issues between internal support teams and external 3rd party partners, driving for the correct outcome for ATG whilst identifying root causes.

Manage external 3rd party providers to strict SLA’s and be vigorous in dealing with and resolving any issues.

Interfacing into the ATG business units, understand what applications are supported by the business, define and agree plans to transition these Applications into the responsibility of IT.

Ensure that clear acceptance criteria are defined, agreed and achieved so that any application/processes deployed can be supported by IT and that if appropriate, the agreed support is in place from any 3rd party support provider.

Please refer to the job description for more details.

ATG strives to be an equal opportunities employer.