Coordinator of Education Programs

POSITION SUMMARY

The Education Programs Coordinator provides administrative, customer service and event support related to the education programs that are facilitated on-site at Segerstrom Center for the Arts.  

ADMINISTRATIVE DUTIES

• Communicating via telephone and e-mail with a variety of constituents including schools and related personnel, program participants, community organizations, Segerstrom Center patrons, artists, participant parents and general public.
• Database entry and record-keeping.
• Program data tracking.
• Preparing and submitting basic financial documents including check requests, purchase orders, invoices and agreements.
• Responsible for education event set up, catering, event check-ins, and logistical arrangements, under supervision and guidance from Manager, Education Programs.
• Assistance with necessary research and information gathering to keep programs forward thinking to create and maintain momentum toward institutional goals.
• Being present before, during and after Center performances, camps, classes, and events; includes events occurring before and after traditional work hours and/or on weekends.  Flexibility in work hours is a necessity for the Center’s education and community work.
• Assistance with other miscellaneous projects and events as assigned.

SPECIFIC DUTIES

• Compiling information, drafting, proofing and distribution of educational materials for teachers, students, families, and the general public.
• Drafting written communications including correspondence to artists, consultants, presenters, program participants, agents, and other constituents related to programs.
• Accurately tracking and inputting reservations for bus-in performances, classes, and camps into databases and other tracking documents.
• Preparing and distributing program materials including invoices, study guides, teacher evaluations, rebate forms, performance programs, and class materials.
• Distributing show information internally to marketing, programming, and ticketing departments, assist with recurring marketing strategies.
• Assist with editing of performance contracts, artist agreements, and program applications as needed.
• Coordinating artist needs including hotel and travel arrangements, merchandise sales and hospitality.
• Preparing audience engagement materials and assisting with departmental and institutional engagement activities.
• Assistance with Internship program promotion and communications.
• Coordinating the Center’s talkback program including talkback team recruiting, training and scheduling as well as moderating and assisting with talkbacks as needed.

QUALIFICATIONS 

Successful candidate will perform each essential duty satisfactorily. The requirements listed below represent the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Individual must display:

• An authentic interest in the arts along with support and understanding of the Center’s goals and mission.  Must display a natural ability to articulate this vision to others and apply these implications in daily work and internal and external interactions with others.
• Strong intra/interpersonal skills.
• Strong initiative, self-confidence, creativity, and entrepreneurial skills.
• The desire to work as a team player but also have the capability to work independently and with the initiative of a self-starter.
• An ability to communicate effectively (both orally and in writing) with all levels of staff and the public using diplomacy, courtesy, and good judgment.
• The ability and enthusiasm to plan, organize and handle multiple projects of varying complexity in an efficient and professional manner.
• A capacity for working quickly and accurately with very close attention to detail through very busy schedules.
• The ability to organize and work independently with a minimum of supervision in accordance with established procedures.
• The capacity to plan, implement, manage, analyze and report on tasks, programs and events effectively and efficiently.
• An affinity for maintaining accurate and complete records.
• A strong analytical aptitude and an ability to creatively manage challenges involving multiple functional variables.
• The ability to focus for prolonged periods of time, to remain alert and cognizant of duties and responsibilities, and to remain accountable for assigned duties.
• A talent for interpreting organizational and professional policies, making them relevant and reflective in daily operational duties and discussions.
• Punctuality and availability to work a flexible schedule including early mornings, evenings, weekends, and holidays, as needed.
• A valid California driver license with appropriate state-required insurance coverage.

EXPERIENCE

BA/BS required with some level of accreditation and or a combination of experiences to qualify for an instructional credential, and/or certification in education or arts administration. Must be proficient in Microsoft Office suite and experience with Tessitura is beneficial as well.  Experience and/or training and a deep understanding of arts education and theater production is helpful.