Ticketing & Sales Manager

The Grand Opera House is a 1000 theatre in the heart of York.  Converted and opening as a theatre in 1902, we present a broad programme of live theatre, music, comedy and talks throughout the year from our beautiful venue near the river and many of York's tourist destinations.

We are recruiting for a Ticketing and Sales Manager to join the team as the venue works towards our 120th year.  Supporting the venue's operational efficiency, the successful candidate will work with their Deputy to manage the team on the ground to maximise sales of tickets, memberships, packages and other ancillary products, and deliver excellent customer service.  You will motivate, train and support the team to meet sales targets, have excellent technological skills, and lead by example.  The successful candidate will need to work with our central Revenue Management team to increase the potential of the inventory, and support our Marketing and Communications department with marketing campaigns and other venue initiatives.

Essential Skills

Experience of working in a sales-driven environment and achieving sales targets

Excellent communication and customer service skills

Experience of managing staff

Creative problem solver and confident decision maker

Available to work weekends, when required

Experience of a fast-paced working environment

Desirable Skills

Knowledge of a Ticketing System, preferably Audience View

First Aid qualified